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Privacy Policy

PRIVACY POLICY

Overview

This Privacy Notice describes how E.P. Barrus Ltd protects and makes use of the personal information you provide to the company when you use this website. You should read this Privacy Notice to fully understand the basis upon which we collect your personal data, how we use it, where we store it and to whom it is disclosed.

This privacy policy is under regular review, and we will place any updates on this web page. This privacy policy was last updated on 21st September 2023.

E.P. Barrus Ltd. is committed to protecting your personal data and right to privacy. We will always keep your personal data safe and comply with applicable data protection legislation in place from time to time.

Your rights/ Your right to know

By law, you have several rights when it comes to your personal data.  

Rights What does this mean?

  1. The right to be informed

You have the right to be provided with clear, transparent, and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Notice.

  1. The right of access

You have the right to obtain access to your personal data (if we are processing it) and certain other information (like that provided in this Privacy Notice).

This is so you are aware and can check that we are using your personal data in accordance with data protection law.

  1. The right to rectification           

You are entitled to have your personal data corrected if it is inaccurate or incomplete.

  1. The right to erasure/ right to be forgotten

        This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it.            This is not a general right to erasure; there are exceptions.

  1. The right to restrict processing  

You have rights to ‘block’ or suppress further use of your personal data. When processing is restricted, we can still store your personal data but may not use it further. We keep lists of people who have asked for further use of their personal data to be ‘blocked’ to make sure the restriction is respected in future.

  1. The right to data portability       

        You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or                       transfer your information easily between our IT systems and theirs safely and securely without affecting its usability.

  1. The right to object to processing     

You have the right to object to processing for direct marketing (which we do only with your consent) and to processing which is carried out for the purposes of our legitimate interests.

  1. The right to lodge a complaint

You have the right to lodge a complaint about the way we handle or process your personal data

  1. The right to withdraw consent  

If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.

Your right to know 

You have the right to know if we have any data stored on you from previous enquiries, product orders and any marketing communications.

Contact us via email at [email protected] or write to us at E.P. Barrus Ltd, Glen Way, Launton Road, Bicester, Oxfordshire, OX26 4UR and include your full name and postal address.

We will respond to your request within 30 days.

Lawful basis for processing your personal data

Under the GDPR (General Data Protection Regulation), we control and/or process any personal information about you electronically using either of the following lawful basis:

• Consent – The Company will ensure that consent for personal data held will always be freely given, specific, informed, and unambiguous.  There will be a positive opt-in, and consent will not be inferred from silence, pre-ticked boxes, or inactivity.

• Legitimate interest – The Company have a legitimate reason to keep your data for business purposes.

You have the ‘right to be forgotten’ at any time – refer to the ‘Your Rights’ section of our Privacy Policy.

What data do we collect about you?

We collect information on our website users in several ways, including through cookies, registration and emails sent to us via our website. Our information collection includes the following:

  • We require registering users of our website and owners registering their products online to provide us with a name, telephone number, email address (if they have one) and postal address
  • If you purchase a product through our website, we will require you to provide us with the above information, plus your payment and delivery details.
  • Social Media – you may give us information when you participate in discussion boards or other social media functions on our website or other associated social media accounts
  • You may decide to register for a newsletter, which will require you to provide us with a name and email address
  • Your enquiry/message
  • Demographic information, such as postcode
  • Website usage data
  • Google Analytics
  • IP (Internet Protocol) address (this also helps us block repeated spam)

We may also capture your data at one of our product-related shows and events by the information you provide during account set-up or directly to the sales team.

How we use your data

  • If you purchase a product through our website, we will require you to provide us with the above information, plus your payment and delivery details, to process your order and manage your account.
  • If you send us email messages, you will automatically provide us with your electronic mail address, as well as any other personally identifiable information you include in the text of your message.
  • We collect and store from all visitors to our website, whether they actively provide us with information or merely browse our website, the Internet Protocol (IP) address of the computer they are using, the browser software they use and their operating system, the date and time they access our website, the internet address of the website from which they linked directly to our website. We use this type of information to track website usage, to measure the number of visitors to the different sections of our website and to help us make our website more useful.
  • We may perform statistical analyses of user behaviour such as Google Analytics to measure:
    • The pages you visit on the site
    • How long you spend on each website page
    • What you click on while you are visiting the page
  • We do not collect or store your personal information (for example, your name and address) unless you have actively passed it on to us, so this information cannot be used to identify who you are. It is used to measure relative interest in the various areas of our website.
  • Like most internet websites, we use “cookies,” small files that websites use to store information on your computer. See our Cookie Policy below. 
  • Newsletters. You will have a double opt-in option to receive marketing communications from us, including our monthly newsletter.

Unless you have double opted-in, we will not add you to our mailing list. We use an email service provider to process your data. Please contact us if you require their data handling and protection practices.

With whom do we share the information we collect?

We share personally identifiable information with companies who are acting as our agents (as long as they agree to use the information for the legitimate business purposes specified by E.P. Barrus Ltd). Our agents include, for example, specialist dealers whom we use to deliver and install our products. We use third parties to fulfil and deliver products to you who require access to your personal information to be able to perform their functions. We may also share personally identifiable information if you have given us permission to do so. We will share your personally identifiable information if required by law to do so. We may disclose statistical information to third parties in aggregate form without revealing any personal details about our users (for example, 50% of our customers buy product parts online). We will not reveal your personal identity in connection with the disclosure of such information.

Links to third-party websites

As a service to you, we may provide links to websites operated and controlled by third parties. Those third parties have their own information collection practices. We are not responsible for their information collection practices or for the content of their sites. We encourage you to carefully review the privacy policies of all websites, including those websites which can be accessed from this site.

What kind of security is used to protect your information? (How we store your data)

When you consent to fill in the Trade Account Registration form or Contact Us form or place an order, your data is stored on the website's database and emailed to the admin email associated with that form or order confirmation.

All information about you that we store on our web server is in secure databases protected through a variety of technical access controls temporarily stored in cookies on your computer. Our cookies are removed when you shut down your web browser and cannot be seen by any other website. We may also use cookies to track users as they travel through our website - for instance, we might use cookies to count the total number of unique users who are accessing the website over a particular period.

All websites owned and operated by E.P. Barrus Ltd. are Hyper Text Transfer Protocol Secure (HTTPS), which means all communications between your browser and the website are encrypted.

As part of the online payment process, we use an external payment provider. All communications between our servers and the external payment provider pass over an encrypted connection using SSL (Secure Sockets Layer).

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

How long we keep your data?

We will keep your personal data for as long as you continue to interact with us. If we do not have any interaction with you for two years, we will attempt to contact you to review your data. If we do not hear from you (or if you tell us, at any time, that you wish your data to be removed), then we will delete your personal data from our records.

What are cookies?

Cookies are small text files stored on your computer when you visit certain web pages. To order products from our e-commerce sites, you need to have cookies enabled. To learn more about managing cookies, see the section on Managing Cookies. If you do not wish to enable cookies, you will still be able to browse the site for research purposes.

Cookies will not do any harm to your computer. The cookies that we use are removed when you shut down your web browser and cannot be seen by any other website. We may also use cookies to track users as they travel through our website – for instance, we might use cookies to count the total number of unique users accessing the website over a particular period.

If you would prefer to restrict, block, or delete cookies from our e-commerce sites or any other website, you can use your browser to do this. See 'Managing Cookies'.

These are the main cookies that are used on this site and what they are used for Google Analytics: We may collect information about your computer, including your IP address, operating system, and browser type, for system administration and to create reports. This is statistical data about our users.

Managing cookies?

If you do not wish to enable cookies, you will still be able to use the site. However, your shopping experience on the site will be limited to browsing and researching; you cannot purchase products from the site.

For information on how to enable or disable cookies on all popular browsers, visit How to Enable and Disable Cookies on Every Web Browser [Guide] | All About Cookies

 

Contact

We are committed to meeting the highest standards when collecting and using personal data. Should you have any questions relating to this Privacy Notice or how we use your personal data, please contact us via email or in writing:

Email us at: [email protected]

Write to us: E.P. Barrus Ltd, Glen Way, Launton Road, Bicester, Oxfordshire, OX26 4UR.

 

 

 

Doc No: 4919